Muri Mura Muda

I read this story on social media thought of capturing it on my blog under World of Stories. I am not aware of source but its worth reading.

Here it is of Muri Mura & Muda:

The Taj hotel group had invited Mr. Masaaki Imai from Japan to hold a workshop for its staff.

The staff were very skeptical- the hotel is doing excellent business, this person from Japan has no exposure to hotel industry- what exactly is he going to teach?

But everybody as planned gathered for the workshop in the conference hall sharp at 9 am.

Mr. Masaaki was introduced to them- a not so impressive personality, nor the English all that good; spoke as if he was first formulating each sentence in Japanese and then translating it into rather clumsy English.

“Good morning! Let’s start work. I am told this is a workshop; but I see neither work nor shop. So let’s proceed where work is happening.

Let’s start with the first room on the first floor.” Mr. Masaaki, followed by the senior management, the participants, the video camera crew trouped out of the conference room and proceeded to the destination.

That happened to be the laundry room of the hotel. Mr.Masaaki entered the room and stood at the window, “beautiful view!” he said. The staff knew it; they need not invite a Japanese consultant to tell them this!

“A room with such a beautiful view is being wasted as a laundry room. Shift the laundry to the basement and convert this into a guest room.”

Aa Haa! now nobody had ever thought about that! The manager said, “Yes, it can be done.”

“Then let’s do it.”, Mr. Masaaki said.

“Yes sir, I will make a note of this and we will include it in the report on the workshop that will be prepared.” Manager

“Excuse me, but there is nothing to note down in this. Let’s just do it,just now.” Mr. Masaaki.

“Just now?” Manager

“Yes, decide on a room on the ground floor/basement and shift the stuff out of this room right away. It should take a couple of hours, right?” Mr. Masai.

“Yes.” Manager.

“Let’s come back here just before lunch. By then all this stuff will have got shifted out and the room must be ready with the carpets, furniture etc and from today you can start earning the few thousand that you charge your customers for a room night.”

“Ok, Sir.” The manager had no option.

The next destination was the pantry. The group entered. At the entrance were two huge sinks full of plates to be washed. Mr. Masaaki removed his jacket and started washing the plates.

“Sir, Please, what are you doing?” the manager didn’t know what to say and what to do. “Why, I am washing the plates”, Mr. Masaaki.

“But sir, there is staff here to do that.” Manager Mr. Masaaki continued washing, “I think sink is for washing plates, there are stands here to keep the plates and the plates should go into the stands.”

All the officials wondered – did they require a consultant to tell them this?

After finishing the job, Mr. Masaaki asked, “how many plates do you have?’

“Plenty, so that there should never be any shortage.” Manager.

Mr. Masaaki said, “We have a word in Japanese-‘Muda‘.  Muda means delay, muda means unnecessary spending. One lesson to be learned in this workshop is to avoid both. If you have plenty of plates, there will be delay in cleaning them up. The first step to correct this situation is to remove all the excess plates.”

“Yes, we will say this in the report.” Manager.

“No, wasting our time in writing the report is again an instance of ‘muda’. We must pack the extra plates in a box right away and send these to whichever other section of Taj require these.

Throughout the workshop now we will find out where all we find this ‘muda’ hidden.”

And then at every spot and session, the staff eagerly awaited to find out muda and learn how to avoid it.

 On the last day, Mr. Masaaki told a story.

“A Japanese and an American, both fond of hunting, met a jungle.

In the pursuit of game they entered deep jungle and suddenly realized that they had run out of bullets.

Just then they heard a lion roaring. Both started running.

But the Japanese took a short break to put on his sports shoes.

The American said, “What are you doing? We must first get to the car.”

The Japanese said, “No. I only have to ensure that I remain ahead of you.”

All the participants engrossed in listening to the story, realized suddenly that the lion would stop after getting his victim!

“The lesson is competition in today’s world is so fierce, that it is important to stay ahead of other even by just a couple of steps.

And you have such a huge and naturally well endowed country. If you remember to curtail your production expenditure and give the best quality always, you will be miles ahead as compared to so many other countries in the world.”, Mr. Masaaki.

What is ‘Muda’?

MUDA: any activity in your process that does not add value. MUDA is not creating value for the customer. In short: WASTE

Type I muda: Non-value-added tasks which seam to be essential. Business conditions need to be changed to eliminate this type of waste.

Type II muda: Non-value-added tasks which can be eliminated immediately.

 Peter Schilling suggests:

1.Design the system with sufficient capacity to fulfill customer requirements without overburdening people, equipment, or methods (MURI.)

2.Strive to reduce variation/fluctuation to a bare minimum.(MURA)

  1. Then strive to eliminate sources of waste!(MUDA)

BUT REMEMBER: Quality first, then cost – first stop shipping scrap.

Mura and Muri are most of the time the root causes of Muda

Muda has also rootcauses itself.

Muri and Mura also.

Muda type II is easy to eliminate and gives quick results…. but for how long?

So:

Take a careful look at your Mura and your Muri as you start to tackle your Muda. Ask why there should be any more variation in your activities than called for by customer behavior. Then ask how the remaining, real variation in customer demand can be smoothed internally to stabilize your operations. Finally ask how overburdens on your equipment and people — from whatever cause — can be steadily eliminated.

This will be hard work and will require courage because it will sometimes require you to re-think longstanding sales, management, and accounting practices that create the Mura and Muri. However, if you can eliminate Mura and Muri at the outline to create a stable environment for your sales, operations, and supply management teams, you will discover that Muda can be removed much faster. And once removed it will stay removed.

Muda eliminated only taking in mind MUDA means that the MUDA can come back like a sniper.

‘Muri’ experienced by machines, gives rise to Mura in their performance!

17 Camels – a story of belief that solution exists

A friend forwarded this story and it did catch my attention to seek hidden learning in it.

This is how it goes:

A father left 17 Camels as an Asset for his Three Sons.

When the Father passed away, his sons opened up the will.

The Will of the Father stated that the Eldest son should get Half of 17 Camels,

The Middle Son should be given 1/3rd of 17 Camels,

Youngest Son should be given 1/9th of the 17 Camels,

As it is not possible to divide 17 into half or 17 by 3 or 17 by 9, the sons started to fight with each other.

So, they decided to go to a wise man.

The wise man listened patiently about the Will. The wise man, after giving this thought, brought one camel of his own & added the same to 17. That increased the total to 18 camels.

Now, he started reading the deceased father’s will.

Half of 18 = 9.
So he gave 9 camels
to the eldest son.

1/3rd of 18 = 6.
So he gave 6 camels
to the middle son.

1/9th of 18 = 2.
So he gave 2 camels
to the youngest son.

Now add this up:
9 + 6 + 2 = 17 &
This leaves 1 camel,
which the wise man took back.

MORAL: The attitude of negotiation & problem solving is to find the 18th camel i.e. the common ground. Once a person is able to find the common ground, the issue is resolved. It is difficult at times.

However, to reach a solution, the first step is to believe that there is a solution. If we think that there is no solution, we won’t be able to reach any!

If you liked this story,  please share with all. You might spark a thought, inspire & possibly change a life forever!
🐪🐪🐪🐪🐪🐪🐪🐪

A very interesting management lesson

Leadership


thought-leader-in-circle-of-question-marks

Leadership is solving problems.

The day soldiers stop bringing you their problems is the day you have stopped leading them.

They have either lost confidence that you can help or concluded you do not care.

Either case is a failure of leadership.

Fishing

Illustration of the fallacy of having change for change sake and differences in perception to change:

 

Fisherman

A management consultant, on holiday in a fishing village, watched a little fishing boat dock at the quayside. Noting the quality of the fish, the consultant asked the fisherman how long it had taken to catch them.

“Not very long.” answered the fisherman.

“Then, why didn’t you stay out longer and catch more?” asked the consultant.

The fisherman explained that his small catch was sufficient to meet his needs and those of his family.

The consultant asked, “But what do you do with the rest of your time?”

“I sleep late, fish a little, play with my children, have an afternoon’s rest under a coconut tree. In the evenings, I go into the community hall to see my friends, have a few beers, play the drums, and sing a few songs….. I have a full and happy life.” replied the fisherman.

The consultant ventured, “I have an MBA from Harvard and I can help you…… You should start by fishing longer every day. You can then sell the extra fish you catch. With the extra revenue, you can buy a bigger boat. With the extra money the larger boat will bring, you can buy a second one and a third one and so on until you have a large fleet. Instead of selling your fish to a middleman, you can negotiate directly with the processing plants and maybe even open your own plant. You can then leave this little village and move to a city here or maybe even in the United Kingdom, from where you can direct your huge enterprise.”

“How long would that take?” asked the fisherman.

“Oh, ten, maybe twenty years.” replied the consultant.

“And after that?” asked the fisherman.

“After that? That’s when it gets really interesting,” answered the consultant, laughing, “When your business gets really big, you can start selling shares in your company and make millions!”

“Millions? Really? And after that?” pressed the fisherman.

“After that you’ll be able to retire, move out to a small village by the sea, sleep in late every day, spend time with your family, go fishing, take afternoon naps under a coconut tree, and spend relaxing evenings havings drinks with friends…”

” That’s what i am doing right now”, said the fisherman and went his way.

Be Master of your Time

Time is an important factor that has to be managed properly to make progress. Good time-management is an essential element for attaining your goals and being successful.

As the saying goes, time wasted is time lost.

Controlling Time

Try to be conscious of the fact that each minute that passes only occurs once. When it’s over, you lose one more opportunity to achieve your objectives.

After setting clear goals for yourself, the second thing to do is set up a system for managing your time, according to what you want to achieve.

Every minute of your life should be devoted to some useful occupation. That doesn’t mean your schedule has to be constraining, or overburden you with too many things to do. When that happens you get discouraged, and you could give-up too soon.

Creative time-management is something all successful people know how to do.

Divide your time between work – occupations designed to help you make progress in getting what you want in your professional life – and leisure activities that help you relax, and get rid of some of the stress you accumulate on your quest for success.

Devote two thirds of your time to your projects, and one third to leisure. That will balance your use of time perfectly, and enable you to move forward more quickly towards attaining the life of your dreams.

You can’t do anything about the way time passes, but you can organize it so it suits your purposes. That’s how you can become the master of your own time.

When You Are Not The Leader

Some events have transpired recently that made me stop and ponder this topic of leading when one is not a leader.  I am not referring to the process of becoming a leader or learning the skills to become a leader, although following these precepts will certainly help one to become a better leader.  I am referring to the scenario of being a part of a team, group, or unit and not actually being the designated leader of that entity. I have come across this in the accountability groups I have run and have put a lot of thought into the successful groups and projects I have been a part of.  You could also call this teamwork, but I think that if everyone has leadership in mind, then they will be thinking of how best they can serve their fellow members in the group and the group as a wholeThis topic gets especially sticky when the individual leading the group might not be as skilled or seasoned as some of those whom he/she is leading.   Following are 5 principles that I have found to be critical to the success of a well-run and execution oriented team.

via Leading, When You Are Not The Leader | A Slice of Leadership.

Stack Ranking – The Management Approach

Imagine you are on the fantastic team. What impact would it have on you to know that, no matter how amazingly well your whole team did – only 1 of you would get a performance review that reflects that?  Unless you are a very unusual person, it would be deeply demotivating, and it would almost certainly force your attention toward how to show that you’re better than your colleagues, and away from how you can support your colleagues and the team to succeed.

Human beings, like most everything other living thing on the planet, thrive in response to consistent support and the removal of obstacles.  Forcing them into artificial and arbitrary constraints is generally doomed to fail.

via The Management Approach Guaranteed To Wreck Your Best People – Forbes.