Muri Mura Muda

I read this story on social media thought of capturing it on my blog under World of Stories. I am not aware of source but its worth reading.

Here it is of Muri Mura & Muda:

The Taj hotel group had invited Mr. Masaaki Imai from Japan to hold a workshop for its staff.

The staff were very skeptical- the hotel is doing excellent business, this person from Japan has no exposure to hotel industry- what exactly is he going to teach?

But everybody as planned gathered for the workshop in the conference hall sharp at 9 am.

Mr. Masaaki was introduced to them- a not so impressive personality, nor the English all that good; spoke as if he was first formulating each sentence in Japanese and then translating it into rather clumsy English.

“Good morning! Let’s start work. I am told this is a workshop; but I see neither work nor shop. So let’s proceed where work is happening.

Let’s start with the first room on the first floor.” Mr. Masaaki, followed by the senior management, the participants, the video camera crew trouped out of the conference room and proceeded to the destination.

That happened to be the laundry room of the hotel. Mr.Masaaki entered the room and stood at the window, “beautiful view!” he said. The staff knew it; they need not invite a Japanese consultant to tell them this!

“A room with such a beautiful view is being wasted as a laundry room. Shift the laundry to the basement and convert this into a guest room.”

Aa Haa! now nobody had ever thought about that! The manager said, “Yes, it can be done.”

“Then let’s do it.”, Mr. Masaaki said.

“Yes sir, I will make a note of this and we will include it in the report on the workshop that will be prepared.” Manager

“Excuse me, but there is nothing to note down in this. Let’s just do it,just now.” Mr. Masaaki.

“Just now?” Manager

“Yes, decide on a room on the ground floor/basement and shift the stuff out of this room right away. It should take a couple of hours, right?” Mr. Masai.

“Yes.” Manager.

“Let’s come back here just before lunch. By then all this stuff will have got shifted out and the room must be ready with the carpets, furniture etc and from today you can start earning the few thousand that you charge your customers for a room night.”

“Ok, Sir.” The manager had no option.

The next destination was the pantry. The group entered. At the entrance were two huge sinks full of plates to be washed. Mr. Masaaki removed his jacket and started washing the plates.

“Sir, Please, what are you doing?” the manager didn’t know what to say and what to do. “Why, I am washing the plates”, Mr. Masaaki.

“But sir, there is staff here to do that.” Manager Mr. Masaaki continued washing, “I think sink is for washing plates, there are stands here to keep the plates and the plates should go into the stands.”

All the officials wondered – did they require a consultant to tell them this?

After finishing the job, Mr. Masaaki asked, “how many plates do you have?’

“Plenty, so that there should never be any shortage.” Manager.

Mr. Masaaki said, “We have a word in Japanese-‘Muda‘.  Muda means delay, muda means unnecessary spending. One lesson to be learned in this workshop is to avoid both. If you have plenty of plates, there will be delay in cleaning them up. The first step to correct this situation is to remove all the excess plates.”

“Yes, we will say this in the report.” Manager.

“No, wasting our time in writing the report is again an instance of ‘muda’. We must pack the extra plates in a box right away and send these to whichever other section of Taj require these.

Throughout the workshop now we will find out where all we find this ‘muda’ hidden.”

And then at every spot and session, the staff eagerly awaited to find out muda and learn how to avoid it.

 On the last day, Mr. Masaaki told a story.

“A Japanese and an American, both fond of hunting, met a jungle.

In the pursuit of game they entered deep jungle and suddenly realized that they had run out of bullets.

Just then they heard a lion roaring. Both started running.

But the Japanese took a short break to put on his sports shoes.

The American said, “What are you doing? We must first get to the car.”

The Japanese said, “No. I only have to ensure that I remain ahead of you.”

All the participants engrossed in listening to the story, realized suddenly that the lion would stop after getting his victim!

“The lesson is competition in today’s world is so fierce, that it is important to stay ahead of other even by just a couple of steps.

And you have such a huge and naturally well endowed country. If you remember to curtail your production expenditure and give the best quality always, you will be miles ahead as compared to so many other countries in the world.”, Mr. Masaaki.

What is ‘Muda’?

MUDA: any activity in your process that does not add value. MUDA is not creating value for the customer. In short: WASTE

Type I muda: Non-value-added tasks which seam to be essential. Business conditions need to be changed to eliminate this type of waste.

Type II muda: Non-value-added tasks which can be eliminated immediately.

 Peter Schilling suggests:

1.Design the system with sufficient capacity to fulfill customer requirements without overburdening people, equipment, or methods (MURI.)

2.Strive to reduce variation/fluctuation to a bare minimum.(MURA)

  1. Then strive to eliminate sources of waste!(MUDA)

BUT REMEMBER: Quality first, then cost – first stop shipping scrap.

Mura and Muri are most of the time the root causes of Muda

Muda has also rootcauses itself.

Muri and Mura also.

Muda type II is easy to eliminate and gives quick results…. but for how long?

So:

Take a careful look at your Mura and your Muri as you start to tackle your Muda. Ask why there should be any more variation in your activities than called for by customer behavior. Then ask how the remaining, real variation in customer demand can be smoothed internally to stabilize your operations. Finally ask how overburdens on your equipment and people — from whatever cause — can be steadily eliminated.

This will be hard work and will require courage because it will sometimes require you to re-think longstanding sales, management, and accounting practices that create the Mura and Muri. However, if you can eliminate Mura and Muri at the outline to create a stable environment for your sales, operations, and supply management teams, you will discover that Muda can be removed much faster. And once removed it will stay removed.

Muda eliminated only taking in mind MUDA means that the MUDA can come back like a sniper.

‘Muri’ experienced by machines, gives rise to Mura in their performance!

Prisons Of Life

I read this story on a social site and thought of capturing it in under World of Stories. A very deep thought conveyed in very simple words. Thought of giving it a Title “Prisons Of Life” as actually the absence of Satisfaction is the key to the doors of suffering. Dissatisfaction is always a part of life, but suffering can be overcome by controlled channeling of hunger for eternal peace.

That were just my thoughts when I read it.. Here is the story:

For several weeks, one of my fellow monks had been teaching meditation in a new maximum-security prison close to Perth. The small group of prisoners had come to know and respect the monk well. At the end of one session, they began to ask him about his routine in a Buddhist monastery.

“We have to get up at 4:00 A.M. every morning,” he began.
“Sometimes it is very cold because our small rooms don’t have heaters. We eat only one meal a day, all mixed together in the one bowl. In the afternoon and at night we can eat nothing at all. There is no sex or alcohol, of course. Nor do we have television, radio, or music. We never watch movies, nor can we play sports. We talk little, work hard, and spend our free time sitting cross -legged watching our breath. We sleep on the floor.”

The inmates were stunned at the spartan austerity of our monastic life. It made their high-security prison seem like a five-star hotel in comparison. In fact, one of the prisoners was so moved with sympathy for the plight of their monk friend that he forgot where he was and said: “That’s terrible living in your monastery. Why don’t you come in here and stay with us?”

The monk told me that everyone in the room cracked up with laughter. So did I when he related the incident. Then I began to contemplate it deeply.

It is true that my monastery is far more ascetic than the severest of prisons for society’s felons, yet many come to stay of their free will, and are happy here. Whereas many want to escape from the well-appointed prison, and are unhappy there. Why ?

It is because, in my monastery, the inmates want to be there; in a prison, the inmates don’t want to be there. That is the difference.

Any place you don’t want to be, no matter how comfortable, is a prison for you. This is the real meaning of the word “prison.” If you are in a job where you don’t want to be, you are in a prison. If you are in a relationship where you don’t want to be, you are in a prison. If you are in a sick and painful body where you don’t want to be, then that too is a prison for you. A prison is any situation where you don’t want to be.

So how do you escape from the many prisons of life?

Easy. Just change your perception of your situation into “wanting to be there.” Even in San Quentin, or the next best thing – my monastery – when you want to be there, then it is no longer a prison for you. By changing your perception of your job, relationship, or sick body, and by accepting the situation rather than not wanting it, then it no longer feels like a prison. When you are content to be here, then you are free.

Freedom is being content to be where you are. Prison is wanting to be somewhere else. The Free World is the world experienced by one who is content. The real freedom is freedom from desire, never freedom of desire.

~ Ajahn Brahm, From his book ‘Who Ordered this Truckload of Dung?’

17 Camels – a story of belief that solution exists

A friend forwarded this story and it did catch my attention to seek hidden learning in it.

This is how it goes:

A father left 17 Camels as an Asset for his Three Sons.

When the Father passed away, his sons opened up the will.

The Will of the Father stated that the Eldest son should get Half of 17 Camels,

The Middle Son should be given 1/3rd of 17 Camels,

Youngest Son should be given 1/9th of the 17 Camels,

As it is not possible to divide 17 into half or 17 by 3 or 17 by 9, the sons started to fight with each other.

So, they decided to go to a wise man.

The wise man listened patiently about the Will. The wise man, after giving this thought, brought one camel of his own & added the same to 17. That increased the total to 18 camels.

Now, he started reading the deceased father’s will.

Half of 18 = 9.
So he gave 9 camels
to the eldest son.

1/3rd of 18 = 6.
So he gave 6 camels
to the middle son.

1/9th of 18 = 2.
So he gave 2 camels
to the youngest son.

Now add this up:
9 + 6 + 2 = 17 &
This leaves 1 camel,
which the wise man took back.

MORAL: The attitude of negotiation & problem solving is to find the 18th camel i.e. the common ground. Once a person is able to find the common ground, the issue is resolved. It is difficult at times.

However, to reach a solution, the first step is to believe that there is a solution. If we think that there is no solution, we won’t be able to reach any!

If you liked this story,  please share with all. You might spark a thought, inspire & possibly change a life forever!
🐪🐪🐪🐪🐪🐪🐪🐪

A very interesting management lesson

Indian Gras-shopper!

One more addition to the World of Stories. A satire on the present day India.

The following is a copy-paste from an email I received.
Ant-and-Grasshopper-2

Ant & Grasshopper

The Ant works hard in the withering heat all summer building its house and laying up supplies for the winter.
The Grasshopper thinks the Ant is a fool and laughs & dances & plays the summer away.
Come winter ,the Ant is warm and well fed. The Grasshopper has no food or shelter so he dies out in the cold.

Indian Version

The Ant works hard in the withering heat all summer building its house and laying up supplies for the winter.
The Grasshopper thinks the Ant’s a fool and laughs & dances & plays the summer away.

Come winter, the shivering Grasshopper calls a press conference and demands to know why the Ant should be allowed to be warm and well fed while others are cold and starving.

NDTV, BBC, CNN show up to provide pictures of the shivering Grasshopper next to a video of the Ant in his comfortable home with a table filled with
food.

The World is stunned by the sharp contrast. How can this be that this poor Grasshopper is allowed to suffer so?

Arundhati Roy stages a demonstration in front of the Ant’s house.

Medha Patkar goes on a fast along with other Grasshoppers demanding that Grasshoppers be relocated to warmer climates during winter.

Amnesty International and Koffi Annan criticizes the Indian Government for not upholding the fundamental rights of the Grasshopper.

The Internet is flooded with online petitions seeking support to the Grasshopper (many promising Heaven and Everlasting Peace for prompt support as against the wrath of God for non-compliance) .

Opposition MPs stage a walkout. Left parties call for ‘Bharat Bandh’ in West Bengal and Kerala demanding a Judicial Enquiry.

CPM in Kerala immediately passes a law preventing Ants from working hard in the heat so as to bring about equality of poverty among Ants and
Grasshoppers.

BJP wants Sonia Gandhi’s apology.

Lalu Prasad allocates one free coach to Grasshoppers on all Indian Railway Trains, aptly named as the ‘Grasshopper Rath ‘.

Finally, the Judicial Committee drafts the ‘ Prevention of Terrorism Against Grasshoppers Act’ [POTAGA], with effect from the beginning of the
winter.

Arjun Singh makes ‘Special Reservation ‘ for Grasshoppers in Educational Institutions & in Government Services.

The Ant is fined for failing to comply with POTAGA and having nothing left to pay his retroactive taxes,it’s home is confiscated by the Government and
handed over to the Grasshopper in a ceremony covered by NDTV.

Arundhati Roy calls it ‘ A Triumph of Justice’.

Lalu calls it ‘Socialistic Justice ‘.

CPM calls it the ‘ Revolutionary Resurgence of the Downtrodden ‘

Koffi Annan invites the Grasshopper to address the UN General Assembly.

..
..

Many years later…

The Ant has since migrated to the US and set up a multi-billion dollar company in Silicon Valley ..

100s of Grasshoppers still die of starvation despite reservation somewhere in India …
As a result of loosing lot of hard working Ants and feeding the Grasshoppers, India is still a developing country!!!

Fishing

Illustration of the fallacy of having change for change sake and differences in perception to change:

 

Fisherman

A management consultant, on holiday in a fishing village, watched a little fishing boat dock at the quayside. Noting the quality of the fish, the consultant asked the fisherman how long it had taken to catch them.

“Not very long.” answered the fisherman.

“Then, why didn’t you stay out longer and catch more?” asked the consultant.

The fisherman explained that his small catch was sufficient to meet his needs and those of his family.

The consultant asked, “But what do you do with the rest of your time?”

“I sleep late, fish a little, play with my children, have an afternoon’s rest under a coconut tree. In the evenings, I go into the community hall to see my friends, have a few beers, play the drums, and sing a few songs….. I have a full and happy life.” replied the fisherman.

The consultant ventured, “I have an MBA from Harvard and I can help you…… You should start by fishing longer every day. You can then sell the extra fish you catch. With the extra revenue, you can buy a bigger boat. With the extra money the larger boat will bring, you can buy a second one and a third one and so on until you have a large fleet. Instead of selling your fish to a middleman, you can negotiate directly with the processing plants and maybe even open your own plant. You can then leave this little village and move to a city here or maybe even in the United Kingdom, from where you can direct your huge enterprise.”

“How long would that take?” asked the fisherman.

“Oh, ten, maybe twenty years.” replied the consultant.

“And after that?” asked the fisherman.

“After that? That’s when it gets really interesting,” answered the consultant, laughing, “When your business gets really big, you can start selling shares in your company and make millions!”

“Millions? Really? And after that?” pressed the fisherman.

“After that you’ll be able to retire, move out to a small village by the sea, sleep in late every day, spend time with your family, go fishing, take afternoon naps under a coconut tree, and spend relaxing evenings havings drinks with friends…”

” That’s what i am doing right now”, said the fisherman and went his way.

Equalizer

download

An economics professor at a local college made a statement that he had never failed a single student before, but had recently failed an entire class. That class had insisted that socialism worked and that no one would be poor and no one would be rich, a great equalizer.
The professor then said, “OK, we will have an experiment in this class on socialism”. All grades will be averaged and everyone will receive the same grade so no one will fail and no one will receive an A…. (substituting grades for dollars – something closer to home and more readily understood by all).

After the first test, the grades were averaged and everyone got a B. The students who studied hard were upset and the students who studied little were happy. As the second test rolled around, the students who studied little had studied even less and the ones who studied hard decided they wanted a free ride too so they studied little.

The second test average was a D! No one was happy. When the 3rd test rolled around, the average was an F.

As the tests proceeded, the scores never increased as bickering, blame and name-calling all resulted in hard feelings and no one would study for the benefit of anyone else.

To their great surprise, ALL FAILED and the professor told them that socialism would also ultimately fail because when the reward is great, the effort to succeed is great, but when government takes all the reward away, no one will try or want to succeed.

These are possibly the 5 best sentences you’ll ever read and all applicable to this experiment:

1. You cannot legislate the poor into prosperity by legislating the wealthy out of prosperity.

2. What one person receives without working for, another person must work for without receiving.

3. The government cannot give to anybody anything that the government does not first take from somebody else.

4. You cannot multiply wealth by dividing it!

5. When half of the people get the idea that they do not have to work because the other half is going to take care of them, and when the other half gets the idea that it does no good to work because somebody else is going to get what they work for, that is the beginning of the end of any nation.

RECOGNITION

don't give upThere was a farmer who had a horse and a goat…..
One day, the horse became ill. So he called the veterinarian, who said: “Well, your horse has a virus. He must take this medicine for three days. I’ll come back on the 3rd day and if he’s not better, we’re going to have to put him down.

Nearby, the goat listened closely to their conversation.

The next day, they gave the horse the medicine and left.

The goat approached the horse and said: “Be strong, my friend. Get up or else they’re going to put you to sleep!”

On the second day, they again gave the horse the medicine and left.

The goat came back and said: “Come on buddy, get up or else you’re going to die! Come on, I’ll help you get up. Let’s go! One, two, three…”

On the third day, they came to give the horse the medicine and the vet said: “Unfortunately, we’re going to have to put him down tomorrow. Otherwise, the virus might spread and infect the other horses”.

After they left, the goat approached the horse and said: “Listen pal, it’s now or never! Get up, come on! Have courage! Come on! Get up! Get up! That’s it, slowly! Great! Come on, one, two, three… Good, good. Now faster, come on…… Fantastic! Run, run more! Yes! Yay! Yes! You did it, you’re a champion…!!!”

All of a sudden, the owner came back, saw the horse running in the field and began shouting: It’s a miracle! My horse is cured. We must have a grand party. Let’s kill the goat!!!!

The Lesson: Nobody truly knows which employee actually deserves the merit of success, or who’s actually contributing the necessary support to make things happen.

Remember: LEARNING TO LIVE WITHOUT RECOGNITION IS A SKILL!!!!

If anyone ever tells you that your work is unprofessional, remember the saying:

AMATEURS BUILT THE ARK [which saved all the species]

and

PROFESSIONALS BUILT THE TITANIC [all died tragically]